Fitboox – Privacy Policy

Last updated: 5 August 2025

1. Introduction

Fitboox is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we handle it under the UK GDPR, Data Protection Act 2018, and PECR.

2. What We Collect

a) Personal Data:

Name

Email address

Contact number

Location (if using local search)

Payment details (handled by third-party processors)

b) Usage Data:

IP address

Browser/device type

Session and clickstream data

Booking and activity history

3. Why We Collect Your Data

To provide the Fitboox booking service

To facilitate payments and payouts

To allow Trainers to manage client bookings

To improve our platform and services

For marketing (only with your consent)

4. Legal Bases for Processing

We rely on the following legal bases:

Contractual necessity (for bookings and payments)

Legitimate interests (e.g., platform analytics)

Consent (for marketing communications)

5. Who We Share Data With

Payment processors (e.g., Stripe)

Trainers (only data relevant to the booking)

Email and SMS service providers

Our legal and technical partners

Government authorities (if required by law)

6. Data Retention

We retain user data only as long as necessary for platform functionality or legal compliance, usually no more than 6 years.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your data

Correct inaccuracies

Request deletion (where legally permitted)

Withdraw marketing consent at any time

Object to certain processing

8. Data Security

We use industry-standard SSL encryption and data protection measures to safeguard all personal information.

9. International Transfers

All data is stored within the UK or EEA. If we transfer data outside this area, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Contact

For data concerns, email: legal@fitboox.com

To make a complaint, you may also contact the Information Commissioner's Office (ICO) at www.ico.org.uk